Do you want patients to email you?
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Do you want patients to email you?
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Pulse reports that email-your-GP pilots in England have been shunned by patients and doctors alike as only 89 patients and 36 doctors have signed up to the schemes. If you already use
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Cat:OffDutyForum:NewsMediaDiscussion:47e4efe3-7337-4e3f-8ed8-69d68538148c
Forums » Off duty » News & media » Do you want patients to email you?
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Do you want patients to email you?
posted at 14/9/2011 11:50 AM BST
on bmj.com
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*Moderator*
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First: 10/9/2009 Last: 21/5/2013 |
Pulse reports that email-your-GP pilots in England have been shunned by patients and doctors alike as only 89 patients and 36 doctors have signed up to the schemes. If you already use email as a patient communication tool how do you find it? Do you miss the face-to-face or is having time to answer patient emails a nice break? |
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Re: Do you want patients to email you?
posted at 14/9/2011 2:32 PM BST
on bmj.com
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*Moderator*
Posts: 942
First: 10/9/2009 Last: 21/5/2013 |
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Re: Do you want patients to email you?
posted at 14/9/2011 7:40 PM BST
on bmj.com
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Posts: 1351
First: 25/1/2009 Last: 24/5/2013 |
what a good idea - for "routine" items e.g. enoxaparin for your holidat flights or repeats on contraception you could save an appointment. I've managed to pursuade my practice to allow me to phone with a blood pressure when getting repeats rather than having to find time to go in! |
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Re: Do you want patients to email you?
posted at 16/9/2011 8:11 AM BST
on bmj.com
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Posts: 478
First: 15/11/2008 Last: 21/8/2012 |
There are both benefits and downsides to this,however it all forms part of the 2.0 movement in healthcare. The danger of course is that where in a consultation you have protected time with emails you could be deluged with patients asking questions and when do you find the time to respond and when do patients expect a response? From the patients perspective it would keep an informed trail and prevent confusion in what has been said. Maybe this is more appropriate for say NHS Direct as a pilot? |
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Re: Do you want patients to email you?
posted at 16/9/2011 12:22 PM BST
on bmj.com
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Posts: 1351
First: 25/1/2009 Last: 24/5/2013 |
I guess the key arguement against this would be confidentiality. We are repeatedly told that only nhs.net to nhs.net email is truley secure interms of internet security. I'm not even allowed to email patient details from my trust email account to an NHS account. How will we ensure email security? |
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Re: Do you want patients to email you?
posted at 16/9/2011 3:17 PM BST
on bmj.com
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*Moderator*
Posts: 942
First: 10/9/2009 Last: 21/5/2013 |
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Re: Do you want patients to email you?
posted at 16/9/2011 10:32 PM BST
on bmj.com
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Posts: 1181
First: 19/4/2010 Last: 23/5/2013 |
We have a generic e-mail address just for enquires, so they don't clog up our individual e-mail addresses. Works very well. I encourage it's use - e-mailing simple questions is a great way to save time. |
Forums » Off duty » News & media » Do you want patients to email you?
