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A Patient Opinion survey found that 43% of us leave reviews about hotels, 25% for restaurants, 22% for gadgets but only 16% do so for healthcare.
Is healthcare different in this respect? Why are people more reluctant to post reviews about their doctor?
I'm always a bit sceptical about reviews and comments online. I think you are probably more likely to want to write something if you have had a bad experience. We expect things to work and it is only when things do not make our expectations that we kick up a fuss. I wonder whether people are less inclined to complain about the NHS because it is free? Or maybe because satisfaction is relatively high? However, as we have seen in recent weeks, the number of complaints to the GMC about doctors has risen. Perhaps there aren't the channels to complain online?